Excellence Policy

We commit that we adopt the "excellence" approach based on meeting stakeholder expectations, to plan, review and continuously improve our management systems according to the following basic concepts.

• We are result oriented;

We determine and measure the basic results that need to be followed in order to understand the level of realizing our mission, progress towards our vision and the benefit we provide to our stakeholders, and evaluate them to take necessary actions.

• We add value to our customers;

We use the necessary methods to analyze the expectations and impacts of stakeholders and to create systems for the participation of suppliers. We develop appropriate communication channels in order to understand customer expectations and receive their feedback, we constantly improve our processes and service quality by evaluating demands and expectations. We establish open and transparent communication with our customers and provide accurate and fast information about our activities. We provide resources to develop our employees' awareness of customer satisfaction.

• We constantly learn and innovate;

With our understanding of innovation, we follow sectoral and professional developments, learn good practices, learn from our mistakes and results, and constantly increase our service level. In order to direct the success and results of the organization by using change management effectively, we increase our capacity with trainings so that employees can successfully adopt change.

We believe that the results we achieve depend on the quality of our processes and the agile management of our value chain. We set goals and objectives for our processes to be effective and efficient, and provide the necessary information and resources to achieve them.

• We use resources effectively;

We improve our income-expense balance in order to have a strong financial structure. We produce projects that will save costs in administrative and operational areas.

We use our vehicles, buildings and equipment efficiently and effectively throughout their economic life and ensure their safety.

We increase our operational efficiency, improve our environmental impacts, and improve our service quality by using appropriate technologies.

By using information technologies effectively, we create the information that our managers and relevant stakeholders need, provide access to information, and focus on the safe management of information.

• We succeed with our employees;

We believe that we will succeed with employees who are sensitive, open to improvement, participatory, producing innovative ideas and open to teamwork. We provide equal opportunities with performance-based practices, respect diversity, increase professional competencies, and attach importance to effective communication and information sharing.


• We set an example with our leaders;

We guide our employees with our honest, consistent, accountable, transparent to stakeholders, representing the institution in the collaborations carried out, inspiring and developing their team, open to change, flexible, making decisions with data and on time. We train leaders who can establish strong communications with their team based on trust to manage transformation.

• We create collaborations;

In order to achieve our goals, we develop collaborations that complement our competencies, are based on win-win understanding and based on mutual trust.

• We take responsibility for sustainability;

We conduct our activities in accordance with legal regulations, national and international standards and ethical rules. We consider social benefit and public interest in the decisions we make. We carry out social responsibility projects, especially events related to public transportation.

We control the environmental effects that may arise during the life cycle of the services, and manage the risks of possible hazards in order to prevent occupational diseases and accidents.

We make choices that are environmentally friendly, highly efficient and suitable for occupational health and safety in investments, service, equipment and bus purchases.

When planning our processes, determining routes, and designing improvements in transportation, we consider energy performance. We continuously improve energy performance, determine greenhouse gas emissions, verify and publish them, and work to make improvements.